Digital Wave | Success Stories

Success Stories

Microsoft Dynamics - Retail Industry - Abdullah Al Othaim Investment Company

Abdullah Al Othaim Investment Company operates as a real estate investment company. The Company specializes in the construction, management, and operation of large shopping malls. entertainment, food and beverages, and fashions retail buildings

Challenge: Integration of 27 diverse brands on Dynamics 365, along with efficient data flows with two 3PL transportation partners.

Solution: Digital Wave ICT automated and synchronized data flows, enabling real-time data exchange and seamless system communication.

Results: Streamlined operations, improved inventory management, and enhanced customer satisfaction.

Microsoft Dynamics - Food and Beverage Industry - Dunkin' KSA

Dunkin KSA enriches our Customers throughout the day with its freshly baked donuts, bagels, breakfast sandwiches and other baked goods along with its premium ranges of your favorite beverages.

Challenge: High transaction volume leading to issues with data consistency and inventory management.

Solution: Digital Wave ICT automated sales, POS, and inventory processes, integrated loyalty programs, and installed Kitchen Display Systems.

Results: Improved data consistency, enhanced order handling, regulatory compliance, and increased operational efficiency.

Microsoft Dynamics - Retail Industry - Zohoor Alreef Trading

Zhoor Al Reef started in 1991 when brothers Walid and Faisal Al-Khaldi began making perfumes in their home. Today, With over 250 stores across the GCC countries, Zhoor Al Reef continues to grow and is committed to serving its broad customer base.

Challenge: Numerous gaps in Dynamics 365 due to previous incorrect customizations.

Solution: Digital Wave ICT replaced problematic customizations, removed third-party solutions, and integrated standard Dynamics 365 solutions.

Results: Seamless data flow, system reliability, trusted data, and regulatory compliance.

Lessons Learned

Data Integration is Crucial

Seamless data integration across multiple systems and partners ensures accurate, real-time information flow, which is essential for efficient operations and inventory management.

Automation Enhances Efficiency

Automating key processes such as sales, POS, and inventory management reduces manual errors, enhances productivity, and improves overall operational efficiency

Customization Drive Success

Tailoring ERP and eCommerce solutions to meet specific business needs, along with continuous support and customization, significantly boosts performance and customer satisfaction.